Clinic Supervisor Job Description

Job Title: Clinic Supervisor

Department: Clinical Operations

Reports To: Practice Manager / Director of Operations

FLSA Status: Exempt / Non-Exempt (as applicable)

Position Summary

The Clinic Supervisor oversees daily clinical operations, ensuring efficient clinical workflows, high-quality patient care, staff performance, and regulatory compliance. This role focuses on clinical and back-office functions only and does not supervise front desk or registration staff. The position includes oversight of the MIPS (Merit-based Incentive Payment System) program and prior authorization processes for specialty medication prescriptions to support quality outcomes and timely patient access to care.

Key Responsibilities

Clinical Operations Oversight

- Supervise daily clinical operations to ensure efficient patient flow and provider support

- Coordinate clinical staffing, room utilization, and workflow optimization

- Identify and resolve clinical operational issues in real time

- Ensure adherence to clinical policies, procedures, and standards

Clinical Staff Supervision

- Supervise clinical staff including Medical Assistants, Nurses, Technicians, and other clinical support roles

- Assist with hiring, onboarding, training, scheduling, and performance management

- Provide coaching, mentoring, and corrective action as needed

- Promote accountability, teamwork, and clinical excellence

Quality, Safety & Compliance

- Ensure compliance with HIPAA, OSHA, infection control, and regulatory requirements

- Monitor clinical quality metrics and support quality improvement initiatives

- Participate in audits, chart reviews, and incident reporting

- Ensure proper handling and documentation of medications and clinical supplies

MIPS Program Oversight

- Oversee clinic participation in MIPS and related quality reporting initiatives

- Ensure accurate documentation, data capture, and workflow alignment with MIPS requirements

- Monitor MIPS performance and report progress to leadership

- Support provider and staff education related to quality measures and documentation standards

- Assist with audits, submissions, and compliance activities

Prior Authorization Oversight – Specialty Medications

- Oversee prior authorization workflows for specialty and high-cost medication prescriptions

- Ensure timely submission, tracking, and follow-up of prior authorization requests

- Collaborate with providers, clinical staff, pharmacies, and payers to resolve authorization issues

- Monitor PA turnaround times and identify barriers to timely medication access

- Ensure documentation meets payer and regulatory requirements

- Support staff training and workflow improvements related to specialty medication PAs

Patient Care Support

- Support a patient-centered clinical environment and address clinical-related patient concerns

- Ensure timely clinical documentation, follow-up, and care coordination

- Collaborate with providers to improve clinical outcomes and patient experience

Clinical Administration

- Manage clinical inventory, supplies, and equipment maintenance

- Ensure exam rooms and treatment areas are stocked, compliant, and operational

- Support implementation of new clinical workflows, protocols, and technology

- Participate in clinical leadership meetings and operational planning

Collaboration & Communication

- Work closely with providers, Practice Manager, and Operations leadership

- Serve as escalation point for clinical staff operational concerns

- Collaborate with front desk leadership without direct supervisory responsibility

Qualifications

Required

- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

- 3–5 years of experience in a clinical healthcare setting

- Prior supervisory or lead experience in clinical operations

- Knowledge of clinical workflows, quality reporting, and medication authorization processes

Preferred

- Clinical licensure or credential (MA, LPN, RN, or equivalent)

- Experience with MIPS, value-based care programs, or quality reporting

- Experience with specialty medication prior authorizations

- Proficiency with EHR/EMR systems

Skills & Competencies

- Strong clinical leadership and team management skills

- Knowledge of MIPS, quality metrics, and payer authorization requirements

- Excellent organizational, analytical, and communication skills

- Ability to manage multiple priorities in a fast-paced environment

- Detail-oriented with a strong focus on compliance and patient access

- Professional and patient-centered demeanor

Physical & Work Requirements

- Ability to stand, walk, and move throughout the clinic for extended periods

- Ability to lift up to XX lbs

- Schedule flexibility based on clinic needs

Appendix A: Short Job Posting Version

Clinic Supervisor – Clinical Operations

We are seeking an experienced Clinic Supervisor to oversee daily clinical and back-office operations in a busy medical practice. This role supervises clinical staff and supports high-quality patient care, regulatory compliance, and operational efficiency. Front desk supervision is not included.

Key Responsibilities:

- Supervise daily clinical operations and clinical staff (MAs, nurses, technicians)

- Ensure efficient workflows, staffing coverage, and provider support

- Oversee MIPS quality reporting and performance initiatives

- Manage prior authorizations for specialty medication prescriptions, ensuring timely submission and follow-up

- Ensure compliance with HIPAA, OSHA, infection control, and clinical protocols

- Support quality improvement, audits, and staff training

Qualifications:

- 3–5 years of experience in a clinical healthcare setting

- Prior supervisory or lead experience

- Knowledge of clinical workflows, quality reporting, and prior authorization processes

- Clinical credential (MA, LPN, RN) preferred

- Experience with MIPS and EHR/EMR systems a plus